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Housekeeping Manager
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Sitka
Residences, LLC
Housekeeping
Manager
Reports To:
General Manager
About the Position:
Directly
supervise and coordinate work activities of cleaning personnel in hotels. Duties typically include make beds, replenish
linens, restock, vacuum rooms and halls, arrange furniture, empty trash and
dust, inspecting rooms to ensure quality assurance, create daily housekeeping
boards to designate and assign rooms to housekeepers, communicate with
maintenance and desk departments, reporting directly to the GM. The
housekeeping manager will be responsible for overseeing stock supply within the
department, monitoring inventory, drawing up goals for the department and
overseeing the follow-through, writing department schedules, and assisting with
the onboarding and training of team members.
Essential Duties and Responsibilities:
To perform
this job successfully, an individual must be able to perform each essential
duty satisfactorily.
- Plan, develop,
organize, implement, evaluate, and direct the Housekeeping Department, its
programs and activities.
- Complete forms,
reports, evaluations, studies, etc., related to the housekeeping\laundry department.
- Use accepted
practices and procedures to keep the facility free from dust, dirt, and
safety hazards.
- Clean and wash
walls regularly.
- Purchase necessary
department supplies and equipment, as authorized.
- Organize,
maintain, and store all department-specific supplies and equipment.
- Inspect and
evaluate the physical condition of facilities to determine the type of
work required.
- Provide assistance
with laundry services as requested or needed.
- Clean and maintain
any equipment used and reports any
needed repairs.
- Respond to
emergencies and report any safety hazards observed in the building to the
supervisor or manager on duty.
- Disinfect
equipment and supplies, using germicides or steam-operated sterilizers.
- Carry linens,
towels, toilet items, and cleaning supplies, using wheeled carts, laundry
baskets.
- Empty
wastebaskets, and transport other trash and waste to disposal areas.
- Clean rooms,
hallways, lobbies, breakroom, restrooms, corridors, elevators, stairways, and
other work areas so that health standards are met.
- Check cleaning
cart inventory and adds necessary supplies.
- Review daily board
for assigned rooms and prioritizes rooms, while updating boards through
the day.
- Handle and remove
soiled linen, towels, washcloths, and hand towels according to hotel
policies.
- Keep the
housekeeping closets and cart neat, taking inventory and filling cart with
supplies and cleaning solution while making sure cleaning products are filled
and properly labeled.
- Provide
housekeeping services in guest rooms and around the hotel.
- Remove soiled
linen, trash, personal belongings from cart at day-end.
- Make beds, stocks
towels, washcloths, and hand towels according to hotel policies.
- Clean and
disinfect bathroom, kitchenette, and coffee-preparation areas and
disinfect surfaces in both rooms and common areas according to hotel
policies.
- Vacuum all
carpeted flooring, sweep, and mop all laminate, tile, and vinyl
flooring.
- Notify supervisor
of room availability and report any suspicious activity to management.
- Inspect rooms
daily to ensure quality assurance.
- Train and onboard
new hires within the department; see to all training needs within the
housekeeping department.
- Communicate with
staff daily to ensure goals and expectations are clear, and staff needs
are addressed.
- Ensure that lost
and found items left by guests are logged and stored in the proper
location.
- Attend/Lead daily
stand-up and monthly staff meetings.
- Assist in
quarterly and yearly inventory.
Position Requirements:
The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Supervisory
Skills:
This
position directly supervises up to 15 employees. Carries out supervisory
responsibilities in accordance with the organization’s policies and applicable
laws. Responsibilities include:
·
Interviewing,
hiring, and training employees.
·
Planning,
assigning, and directing work.
·
Monitoring
performance; rewarding and disciplining employees; and addressing complaints
and resolving problems.
·
Creates
daily housekeeping boards, and ensure the quality completion of each board,
·
Reporting
directly to the GM any issues, incentive planning, ordering needs, etc.
·
Ensures
all public areas are kept tidy, and staff members are on task and utilizing
time wisely while providing them the necessary tools to complete their job up
to company standard.
·
Leads
by example and assists with cleaning
rooms in high pressure scenarios.
Education:
High
School or equivalent and 1 year experience in housekeeping or related
experience and/or training; or equivalent combination of education and
experience.
Technical Skills:
To perform
this job successfully, an individual should have knowledge of:
- Customer service.
- Detail-oriented.
- Ability to keep
information confidential.
- Punctual.
- Ability to
communicate in a clear comprehensive manner.
Physical
Demands:
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly required
to:
·
Lift
and/or move up to 35 pounds.
·
Regularly
required to stand for long periods of time.
·
Frequent
pulling, pushing, bending, and lifting.
·
Walk;
use hands to finger, handle, or feel; balance; reach with hands and arms; use
feet to operate foot pedal operation.
·
Occasionally
required to stoop, kneel, squat, crouch. Willingness to work a rotational
seven-day work cycle.
Work
Environment:
The
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. While
performing the duties of this job:
·
The
employee works during the day, along with nights, weekends, and holidays, to
meet the demands of the employer.
·
They
may, work near heated machinery such as washers or dryers.
·
May
have some exposure to chemicals.
·
The
noise level in the work environment is medium and tolerable.