Job Application - Northern Lights Investments LLC

Job Posting OPEN

General Manager

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Reports To: Vice President

About the Position:
The General Manager will oversee and coordinate the operations of the hotel, providing quality service and accommodations to hotel guests.  Responsible for overall strategy, structure, budgets, people, and financial outcomes of the organization.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Foster positive relationships and promote the interests of the Company.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Hire, train, manage, coach, and evaluate team members for success.
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for cash, inventory and payroll procedures are in place.
• Sets clear expectations of team members and extends knowledge to them on hotel policies and regulations. 
• Greets and welcomes guests.
• Works to resolve issues or problems that guests may experience. 
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations. 
• Ensures maintenance issues are addressed in a timely manner. 
• Analyzes financial information; plans and facilitates purchases.
• Review all daily reports and forward to corporate accounting office on a daily, weekly, monthly basis.
• Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
• Work closely with brand’s vice president to develop and promote marketing strategies. 
• Perform other related duties as assigned.  
• Practice and promotes all hotel safety protocols and procedures.
• Engage staff daily, and schedule monthly staff meetings to address operational issues, and review strategies to improve hotel standards.
• Motivates workers and promotes teamwork to ensure optimum service and guests' needs are met.
• Upholds the guidelines established by hotel senior management and ensures that employees adhere to the guidelines and procedures.
• Work varied shifts and hours to include evenings, weekends, and holidays.  
• Work closely with housekeeping manager to ensure time standards for cleaning rooms are met, and quality assurance inspections are successfully passed.
• Represent the company/hotel at city wide events, Chamber of Commerce meetings and on approved board of directors where appropriate. 

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. The items listed are not the only requirements of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Skills:
This position directly supervises up to 25 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Leadership- Responsibilities include:

·         Interviewing, hiring, and training employees.

·         Planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees.

·         Addressing complaints and resolving problems.

·         Communication - required to communicate with employees and managers of other departments to convey your ideas and messages to others. 

·         Fostering Teamwork - working with others to complete tasks and solve problems. 

Education:
Bachelor's Degree and/or 5 years’ experience in Hotel/Hospitality Management or relevant field or related experience and/or training; or equivalent combination of education and experience.

Technical Skills:
To perform this job successfully, an individual should have knowledge of:

• Proven experience managing a team.

·         The ability to accurately type 35 wpm and knowledge of 10-Key.

• Fluency in English; Knowledge of other languages is a plus.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working Knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.
• Excellent verbal, written and organizational skills.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·         The employee is occasionally required to lift and/or move up to 50 pounds.

·         Regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear.

·         Occasionally required to climb stairs, sit, stoop, kneel, squat, crouch, or crawl.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a hotel working environment. While performing the duties of this job:

·         The employee is required to use computer, fax and copy machines, laundry equipment and machines on a regular basis. 

·         Occasionally exposed to moving mechanical parts.

·         Some exposure to chemicals.

·         Environment - i.e., may be exposed to warm temperatures created by laundry equipment, outdoor weather conditions, risk of electrical shock, and vibration.

·         The noise level in the work environment is normal to mid-level.

·         The employee is in an office setting often visiting and surveying other departments in a non-office setting.