Job Application - Haines Residence LLC

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Hospitality Clerk

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Haines Residences, LLC
Hospitality Front Desk/Housekeeping Clerk

Reports To: General Manager

About the Position:
Perform any combination of tasks to maintain hotel, in a clean and orderly manner. Duties typically include make beds, thorough cleaning of guest rooms, replenish linens, restock, vacuum rooms and halls, arrange furniture, empty trash and dust.  Front desk duties include checking in/out guests, providing outstanding customer service, answering the phone, making reservations, and assisting guests.


Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Provide assistance with laundry services as requested or needed.
  • Clean and maintain any equipment used and report any needed repairs
  • Respond to emergencies and report any safety hazards observed in the building to the supervisor or manager on duty.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Empty wastebaskets and, transport other trash and waste to disposal areas.
  • Clean rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, breakroom, and other work areas so that health standards are met.
  • Check cleaning cart inventory and add necessary supplies.
  • Review daily board for assigned rooms and prioritizes rooms, while updating boards through the day.
  • Handle and remove soiled linen, towels, washcloths, and hand towels according to hotel policies.
  • Keep the housekeeping closet and cart neat, taking inventory and filling cart with supplies and cleaning solution while making sure cleaning products are filled and properly labeled.
  • Provide housekeeping services in guest rooms and around the hotel.
  • Remove soiled linen, trash, and personal belongings from cart at day-end.
  • Make beds, stock towels, washcloths, and hand towels according to hotel policies.
  • Clean and disinfect bathroom, kitchenette, and coffee-preparation areas and disinfect surfaces according to hotel policies.
  • Vacuum all carpeted flooring, sweep and mop all laminate, tile, and vinyl flooring. 
  • Take lost and found items left by guest to the designated lost and find storage location for the item to be logged and stored according to hotel policy
  • Check in/out guests
  • Make Reservations
  • Answer the phone
  • Reconcile travel agent commissions
  • Provide outstanding customer service
  • Attend daily standups and monthly staff meetings.
  • Perform other related duties as assigned.
  • Work varied shifts and hours to include some evening, weekends, and holidays. 


Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School or equivalent and 0 years’ experience. 



Technical Skills:
To perform this job successfully, an individual should have knowledge of:

·         Customer Service

  • Detail-oriented
  • Ability to keep information confidential
  • Punctual
  • Ability to communicate in a clear comprehensive manner

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to lift and/or move up to 35 pounds.  The employee is regularly required to stand for long periods of time; frequent pulling, pushing, bending and lifting. Walk; use hands to finger, handle, or feel; balance; reach with hands and arms; use feet to operate foot pedal operation. Occasionally required to stoop, kneel, squat, crouch. Willingness to work a rotational seven-day work cycle. 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works during the day, along with nights, weekends, and holidays, to meet the demands of the employer.  They may, work near heated machinery such as washers or dryers and may have exposure to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is medium and tolerable.

Employee Acknowledgement:                                                                                               
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Aspen Management, LLC believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.