Job Application - Anchorage Aptel LLC

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Front Desk

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Anchorage Aptel, LLC

Front Desk Agent

 

Reports To: Front Office Manager


About the Position:
The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout, process laundry, and relay pertinent information to other departments.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   

  • Efficiently manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
  • Warmly and professionally welcome all guests.
  • Direct guests to appropriate hotel staff for assistance with questions and special requests regarding vending machines, restaurants, laundry, concierge services, or housekeeping.
  • Treat requests with professionalism, tact, and in a courteous manner.
  • Ensure prompt delivery of final bills to guests.
  • Clean and ensure the lobby and shared areas are neat and orderly.
  • Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
  • Process laundry throughout your shift.
  • Perform other related duties as assigned.
  • Learn all safety procedures for the property - fire exit routes, water shut-offs, gas leaks, etc.
  • Work to resolve disagreements and is respectful of peers and co-workers.
  • Work varied shifts and hours to include some evenings, weekends, and holidays.

 

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:
High School or equivalent and 1 years’ experience in hospitality or related experience and/or training; or equivalent combination of education and experience.


Technical Skills:
To perform this job successfully, an individual should have:

 

  • The ability to accurately type 35 wpm.
  • Knowledge of 10-key.
  • Basic computer knowledge.
  • Strong verbal and nonverbal communication skills.
  • Ability to stay calm under pressure and remain positive when dealing with guests that are critical or upset about their experience. 



 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

 

  • While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 35 pounds.
  • The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear.

 

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 

  • While performing the duties of this job, the employee is required to use computer, fax and copy machines, laundry equipment and machines on a regular basis.
  • Some exposure to chemicals. 
  • Environment – i.e., may be exposed to warm temperatures created by laundry equipment, outdoor weather conditions, risk of electrical shock, and vibration. 
  • The noise level in the work environment is normal to mid-level.