Guest
South Anchorage, LLC
Front Desk Agent
Reports To: Front Office Manager
About the
Position:
The Front Desk Agent will operate the front desk and
assist guests with inquiries and other needs during registration, stay, and
checkout, process laundry, and relay pertinent information to other
departments.
Essential Duties
and Responsibilities:
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily.
- Efficiently manage the operations of the front desk, ensuring
minimal time is required for check-in and checkout.
- Warmly and professionally welcome all guests.
- Direct guests to appropriate hotel staff for assistance with
questions and special requests regarding vending machines, restaurants,
laundry, concierge services, or housekeeping.
- Treat requests with professionalism, tact, and in a courteous
manner.
- Ensure prompt delivery of final bills to guests.
- Clean and ensure the lobby and shared areas are neat and orderly.
- Maintain knowledge of hotel policies including room rates,
discounts, special offerings, and community events.
- Process laundry throughout your shift.
- Perform other related duties as assigned.
- Learn all safety procedures for the property - fire exit routes,
water shut-offs, gas leaks, etc.
- Work to resolve disagreements and is respectful of peers and
co-workers.
- Work varied shifts and hours to include some evenings, weekends,
and holidays.
Position
Requirements:
The
requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education:
High School or equivalent and 1 years’ experience in hospitality or
related experience and/or training; or equivalent combination of education and
experience.
Technical Skills:
To perform this job successfully, an individual should have:
- The ability to
accurately type 35 wpm.
- Knowledge
of 10-key.
- Basic
computer knowledge.
- Strong
verbal and nonverbal communication skills.
- Ability
to stay calm under pressure and remain positive when dealing with guests
that are critical or upset about their experience.
Physical
Demands:
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of
this job.
- While performing
the duties of this Job, the employee is occasionally required to lift
and/or move up to 35 pounds.
- The employee is
regularly required to stand for long periods of time; walk; use hands to
finger, handle, or feel; balance; bend and reach with hands and arms; use
feet to operate foot pedal operation; and talk or hear.
Work
Environment:
The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of
this job.
- While performing
the duties of this job, the employee is required to use computer, fax and
copy machines, laundry equipment and machines on a regular basis.
- Some
exposure to chemicals.
- Environment
– i.e., may be exposed to warm temperatures created by laundry equipment,
outdoor weather conditions, risk of electrical shock, and vibration.
- The noise level in
the work environment is normal to mid-level.