Open Job Postings - Northern Lights Investments LLC

Northern Lights Investments, LLC

About the Position:
Perform any combination of tasks to maintain hotel, in a clean and orderly manner. Duties typically include make beds, thorough cleaning of guest rooms, replenish linens, restock, vacuum rooms and halls, arrange furniture, empty trash and dust.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provide assistance with laundry services as requested or needed.
• Clean and maintain any equipment used and reports any needed repairs
• Respond to emergencies and report any safety hazards observed in the building to the supervisor or manager on duty.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Empty wastebaskets and, transport other trash and waste to disposal areas.
• Clean rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, breakroom, and other work areas so that health standards are met.
• Check cleaning cart inventory and add necessary supplies.
• Review daily board for assigned rooms and prioritizes rooms, while updating boards through the day.
• Handle and remove soiled linen, towels, washcloths, and hand towels according to hotel policies.
• Keep the housekeeping closet and cart neat, taking inventory and filling cart with supplies and cleaning solution while making sure cleaning products are filled and properly labeled.
• Keep the housekeeping closet and cart neat, taking inventory and filling cart with supplies and cleaning solution while making sure cleaning products are filled and properly labeled.
• Provide housekeeping services in guest rooms and around the hotel.
• Remove soiled linen, trash, and personal belongings from cart at day-end.
• Make beds, stock towels, washcloths, and hand towels according to hotel policies.
• Clean and disinfect bathroom, kitchenette, and coffee-preparation areas and disinfect surfaces according to hotel policies.
• Vacuum all carpeted flooring, sweep, and mop all laminate, tile, and vinyl flooring. 
• Notify supervisor of room availability and report any suspicious activity to management.
• Take lost and found items left by guest to the designated lost and find storage location for the item to be logged and stored according to hotel policy.
• Attend daily standups and monthly staff meetings.
• Perform other related duties as assigned.
• Work varied shifts and hours to include some evening, weekends, and holidays. 

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
High School or equivalent and 0 years’ experience.

Technical Skills:
To perform this job successfully, an individual should have knowledge of:

·         Customer Service

• Detail-oriented
• Ability to keep information confidential
• Punctual
• Ability to communicate in a clear comprehensive manner
  
  

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

·         Lift and/or more up to 35 pounds. 

·         Stand for long periods of time; frequent pulling, pushing, bending and lifting.

·         Walk; use hands to finger, handle, or feel; balance; reach with hands and arms; use feet to operate foot pedal operation.

·         Occasionally required to stoop, kneel, squat, crouch.

·         Willingness to work a rotational seven-day work cycle.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job,

·         The employee works during the day, along with nights, weekends, and holidays, to meet the demands of the employer. 

·         Work near heated machinery such as washers or dryers.

·         Have some exposure to chemicals.

·         The noise level in the work environment is medium and tolerable. 

Northern Lights Investments, LLC

Front Desk Agent

About the Position:
The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout, process laundry, and relay pertinent information to other departments.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   

• Efficiently manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
• Warmly and professionally welcome all guests.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding vending machines, restaurants, laundry, concierge services, or housekeeping.
• Treat requests with professionalism, tact, and in a courteous manner.
• Ensure prompt delivery of final bills to guests.
• Clean and ensure the lobby and shared areas are neat and orderly.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Process laundry throughout your shift.
• Perform other related duties as assigned.
• Learn all safety procedures for the property - fire exit routes, water shut-offs, gas leaks, etc.
• Work to resolve disagreements and is respectful of peers and co-workers.
• Work varied shifts and hours to include some evenings, weekends, and holidays.

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
High School or equivalent and 1 years’ experience in hospitality or related experience and/or training; or equivalent combination of education and experience.

Technical Skills:
To perform this job successfully, an individual should have:

• The ability to accurately type 35 wpm.
• Knowledge of 10-key.
• Basic computer knowledge.
• Strong verbal and nonverbal communication skills.
• Ability to stay calm under pressure and remain positive when dealing with guests that are critical or upset about their experience. 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 35 pounds.
• The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee is required to use computer, fax and copy machines, laundry equipment and machines on a regular basis.
• Some exposure to chemicals. 
• Environment – i.e., may be exposed to warm temperatures created by laundry equipment, outdoor weather conditions, risk of electrical shock, and vibration. 
• The noise level in the work environment is normal to mid-level.

Reports To: Vice President

About the Position:
The General Manager will oversee and coordinate the operations of the hotel, providing quality service and accommodations to hotel guests.  Responsible for overall strategy, structure, budgets, people, and financial outcomes of the organization.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Foster positive relationships and promote the interests of the Company.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Hire, train, manage, coach, and evaluate team members for success.
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for cash, inventory and payroll procedures are in place.
• Sets clear expectations of team members and extends knowledge to them on hotel policies and regulations. 
• Greets and welcomes guests.
• Works to resolve issues or problems that guests may experience. 
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations. 
• Ensures maintenance issues are addressed in a timely manner. 
• Analyzes financial information; plans and facilitates purchases.
• Review all daily reports and forward to corporate accounting office on a daily, weekly, monthly basis.
• Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
• Work closely with brand’s vice president to develop and promote marketing strategies. 
• Perform other related duties as assigned.  
• Practice and promotes all hotel safety protocols and procedures.
• Engage staff daily, and schedule monthly staff meetings to address operational issues, and review strategies to improve hotel standards.
• Motivates workers and promotes teamwork to ensure optimum service and guests' needs are met.
• Upholds the guidelines established by hotel senior management and ensures that employees adhere to the guidelines and procedures.
• Work varied shifts and hours to include evenings, weekends, and holidays.  
• Work closely with housekeeping manager to ensure time standards for cleaning rooms are met, and quality assurance inspections are successfully passed.
• Represent the company/hotel at city wide events, Chamber of Commerce meetings and on approved board of directors where appropriate. 

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. The items listed are not the only requirements of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Skills:
This position directly supervises up to 25 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Leadership- Responsibilities include:

·         Interviewing, hiring, and training employees.

·         Planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees.

·         Addressing complaints and resolving problems.

·         Communication - required to communicate with employees and managers of other departments to convey your ideas and messages to others. 

·         Fostering Teamwork - working with others to complete tasks and solve problems. 

Education:
Bachelor's Degree and/or 5 years’ experience in Hotel/Hospitality Management or relevant field or related experience and/or training; or equivalent combination of education and experience.

Technical Skills:
To perform this job successfully, an individual should have knowledge of:

• Proven experience managing a team.

·         The ability to accurately type 35 wpm and knowledge of 10-Key.

• Fluency in English; Knowledge of other languages is a plus.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working Knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.
• Excellent verbal, written and organizational skills.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·         The employee is occasionally required to lift and/or move up to 50 pounds.

·         Regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear.

·         Occasionally required to climb stairs, sit, stoop, kneel, squat, crouch, or crawl.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a hotel working environment. While performing the duties of this job:

·         The employee is required to use computer, fax and copy machines, laundry equipment and machines on a regular basis. 

·         Occasionally exposed to moving mechanical parts.

·         Some exposure to chemicals.

·         Environment - i.e., may be exposed to warm temperatures created by laundry equipment, outdoor weather conditions, risk of electrical shock, and vibration.

·         The noise level in the work environment is normal to mid-level.

·         The employee is in an office setting often visiting and surveying other departments in a non-office setting.