Northern Lights Investments, LLC
Housekeeping Manager
Reports To: General Manager
Date: June 19, 2025
Department: S – Hotel, and Related Services
FLSA Status: Non-Exempt
About the Position:
Directly supervise and coordinate work activities of cleaning personnel in hotels. Duties typically include
make beds, replenish linens, restock, vacuum rooms and halls, arrange furniture, empty trash and dust,
inspecting rooms to ensure quality assurance, create daily housekeeping boards to designate and assign
rooms to housekeepers, communicate with maintenance and desk departments, reporting directly to the GM.
The housekeeping manager will be responsible for overseeing stock supply within the department, monitoring
inventory, drawing up goals for the department and overseeing the follow-through, writing department
schedules, and assisting with the onboarding and training of team members.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Plan, develop, organize, implement, evaluate, and direct the Housekeeping Department, its programs
and activities.
• Complete forms, reports, evaluations, studies, etc., related to the housekeeping\laundry department.
• Use accepted practices and procedures to keep the facility free from dust, dirt, and safety hazards.
• Clean and wash walls regularly.
• Purchase necessary department supplies and equipment, as authorized.
• Organize, maintain, and store all department-specific supplies and equipment.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Provide assistance with laundry services as requested or needed.
• Clean and maintain any equipment used and reports any needed repairs.
• Respond to emergencies and report any safety hazards observed in the building to the supervisor or
manager on duty.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts, laundry baskets.
• Empty wastebaskets, and transport other trash and waste to disposal areas.
• Clean rooms, hallways, lobbies, breakroom, restrooms, corridors, elevators, stairways, and other
work areas so that health standards are met.
• Check cleaning cart inventory and adds necessary supplies.
• Review daily board for assigned rooms and prioritizes rooms, while updating boards through the day.
• Handle and remove soiled linen, towels, washcloths, and hand towels according to hotel policies.
• Keep the housekeeping closets and cart neat, taking inventory and filling cart with supplies and
cleaning solution while making sure cleaning products are filled and properly labeled.
• Provide housekeeping services in guest rooms and around the hotel.
• Remove soiled linen, trash, personal belongings from cart at day-end.
• Make beds, stocks towels, washcloths, and hand towels according to hotel policies.
• Clean and disinfect bathroom, kitchenette, and coffee-preparation areas and disinfect surfaces in
both rooms and common areas according to hotel policies.
• Vacuum all carpeted flooring, sweep, and mop all laminate, tile, and vinyl flooring.
• Notify supervisor of room availability and report any suspicious activity to management.
• Inspect rooms daily to ensure quality assurance.
• Train and onboard new hires within the department; see to all training needs within the housekeeping
department.
• Communicate with staff daily to ensure goals and expectations are clear, and staff needs are
addressed.
• Ensure that lost and found items left by guests are logged and stored in the proper location.
• Attend/Lead daily stand-up and monthly staff meetings.
• Assist in quarterly and yearly inventory.
Position Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Skills:
This position directly supervises up to 15 employees. Carries out supervisory responsibilities in accordance
with the organization’s policies and applicable laws. Responsibilities include:
• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Monitoring performance; rewarding and disciplining employees; and addressing complaints and
resolving problems.
• Creates daily housekeeping boards, and ensure the quality completion of each board,
• Reporting directly to the GM any issues, incentive planning, ordering needs, etc.
• Ensures all public areas are kept tidy, and staff members are on task and utilizing time wisely while
providing them the necessary tools to complete their job up to company standard.
• Leads by example and assists with cleaning rooms in high pressure scenarios.
Education:
High School or equivalent and 1 year experience in housekeeping or related experience and/or training; or
equivalent combination of education and experience.
Technical Skills:
To perform this job successfully, an individual should have knowledge of:
• Customer service.
• Detail-oriented.
• Ability to keep information confidential.
• Punctual.
• Ability to communicate in a clear comprehensive manner.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the employee
is regularly required to:
• Lift and/or move up to 35 pounds.
• Regularly required to stand for long periods of time.
• Frequent pulling, pushing, bending, and lifting.
• Walk; use hands to finger, handle, or feel; balance; reach with hands and arms; use feet to operate
foot pedal operation.
• Occasionally required to stoop, kneel, squat, crouch. Willingness to work a rotational seven-day work
cycle.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. While performing the duties of this job:
• The employee works during the day, along with nights, weekends, and holidays, to meet the
demands of the employer.
• They may, work near heated machinery such as washers or dryers.
• May have some exposure to chemicals.
• The noise level in the work environment is medium and tolerable.