Open Job Postings - Elko Residences LLC

Elko Residences, LLC

About the Position:
Perform any combination of tasks to maintain hotel, in a clean and orderly manner. Duties typically include making beds, thorough cleaning of guest rooms, replenishing linens, restocking items, vacuum rooms and halls, arranging furniture, empty trash and dust.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provide housekeeping services in guest rooms and around the hotel.
• Assist with laundry services as requested or needed.
• Clean and maintain any equipment used and report any needed repairs.
• Respond to emergencies and report any safety hazards observed in the building to the supervisor or manager on duty.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Empty wastebaskets and transport other trash and waste to disposal areas.
• Clean rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.
• Keep the housekeeping closet and cart neat, taking inventory and filling cart with supplies and cleaning solution while making sure cleaning products are filled and properly labeled.
• Check cleaning cart inventory and add necessary supplies.
• Review daily board for assigned rooms and prioritizes rooms, while updating boards throughout the day.
• Handle and remove soiled linen, towels, washcloths, and hand towels according to hotel policies.
• Remove soiled linen, trash, and personal belongings from cart at day-end.
• Make beds, stock towels, washcloths, and hand towels according to hotel policies.
• Clean and disinfect bathroom, kitchenette, and coffee-preparation areas and disinfect surfaces according to hotel policies.
• Vacuum all carpet flooring, sweep, and mop all laminate, tile, and vinyl flooring. 
• Notify supervisor of room availability and report any suspicious activity to management.
• Take lost and found items left by guest to the designated lost and find storage location for the item to be logged and stored according to hotel policy.
• Attend daily standups and monthly staff meetings.
• Perform other related duties as assigned.
• Work varied shifts and hours to include some evenings, weekends, and holidays.

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
High School or equivalent and 0 years’ experience.

Technical Skills:
To perform this job successfully, an individual should have knowledge of:

·         Customer Service

• Detail-oriented.
• Ability to keep information confidential.
• Punctual
• Ability to communicate in a clear comprehensive manner
  
  

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to:

·         Lift and/or more up to 35 pounds. 

·         Stand for long periods of time; frequent pulling, pushing, bending, and lifting.

·         Walk; use hands to finger, handle, or feel; balance; reach with hands and arms; use feet to operate foot pedal operation.

·         Occasionally required to stoop, kneel, squat, crouch.

·         Willingness to work a rotational seven-day work cycle.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job,

·         The employee works during the day, along with nights, weekends, and holidays, to meet the demands of the employer. 

·         Work near heated machinery such as washers or dryers.

·         Have some exposure to chemicals.

·         The noise level in the work environment is medium and tolerable. 

·         Follow dress code and personal appearance policies at all times.

·         Be ready to begin work at specified time.

·         Be hospitable to all guests and provide assistance with luggage, directions, etc.

·         Promote your property at all times.

·         Greet, thank, and extend service to customers whenever possible.

·         Always sell property over the phone; state amenities before rates and close the sale.

·         Be aware of competitor’s rates and facilities for referral purposes and marketing strategies.

·         Be hospitable to guests and provide assistance with illnesses, tours, directions, etc.

·         Be aware of restaurants and services in the area for guest’s referral.

·         Maintain all paperwork as required by your shift.

·         Check registration cards for completeness, accuracy and legibility.

·         Check credit cards for validity and acceptability.

·         Responsible for cash drawer balancing.

·         Operate switchboard and disperse calls as required by your shift.  Take guest messages with accuracy, always noting time and date of message.

·         Know all emergency procedures and how to respond.

·         Know physical makeup of building; interior and exterior layout.

·         Keep all business confidential on and off duty.

·         Know room rates, locations, and furnishings of all rooms.

·         Take reservations with accuracy and confirm as requested.  Ask for credit card numbers to guarantee the room.

·         Know status of reservations and turndowns on a daily basis.  Record turndowns appropriately

·         Monitor future availability at the property and with Orchard and modify the inventory if needed or notify the Manager of the changes needed.

·         Take and make wake-up calls.

·         Attend monthly staff meetings to discuss working problems, make suggestions, etc.

·         Have sufficient change available to finish the work day.

·         Check reports daily for accuracy and neatness.

·         Complete all paperwork as required by the Manager.

·         Communicate with Housekeeping and Maintenance daily on maintenance problems and coordinate late checkouts, stayovers and available room status.

·         Keep the General Manager aware of any possible operational changes, which would better the Company as a whole (i.e.: ways to increase efficiency and cut costs).

·         Maintain Front Office cleanliness on a daily basis.

·         Report all maintenance problems immediately.  (Fill out a work order.)

·         Operate the continental breakfast.  Review the supply of breakfast items daily with the General Manager.

·         Report lost keys to Maintenance and the Front Desk Manager.

·         Perform all duties assigned in a safe manner as not to cause harm to you, coworkers, or guests.

·         Treat coworkers with dignity, kindness and respect.

·         Be responsible for all duties assigned by the Manager.