Yakima
Residences, LLC
Reports To:
Front Office Manager
About the
Position:
The
Front Desk Agent will operate the front desk and assist guests with inquiries
and other needs during registration, stay, and checkout, process laundry, and
relay pertinent information to other departments.
Essential
Duties and Responsibilities:
To perform
this job successfully, an individual must be able to perform each essential
duty satisfactorily.
- Efficiently manage
the operations of the front desk, ensuring minimal time is required for
check-in and checkout.
- Warmly and
professionally welcome all guests.
- Direct guests to
appropriate hotel staff for assistance with questions and special requests
regarding vending machines, restaurants, laundry, concierge services, or
housekeeping.
- Treat requests
with professionalism, tact, and in a courteous manner.
- Ensure prompt
delivery of final bills to guests.
- Clean and ensure
the lobby and shared areas are neat and orderly.
- Maintain knowledge
of hotel policies including room rates, discounts, special offerings, and
community events.
- Process laundry throughout
your shift.
- Perform other
related duties as assigned.
- Learn all safety
procedures for the property - fire exit routes, water shut-offs, gas
leaks, etc.
- Work to resolve
disagreements and is respectful of peers and co-workers.
- Work varied shifts
and hours to include some evenings, weekends, and holidays.
Position Requirements:
The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education:
High
School or equivalent and 1 years’ experience in hospitality or related
experience and/or training; or equivalent combination of education and
experience.
Technical Skills:
To perform this job successfully, an individual should have:
- The ability to accurately type 35
wpm.
- Knowledge of 10-key.
- Basic computer knowledge.
- Strong verbal and nonverbal
communication skills.
- Ability to stay calm under pressure
and remain positive when dealing with guests that are critical or upset
about their experience.
Physical Demands:
The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
- While performing the duties of this
Job, the employee is occasionally required to lift and/or move up to 35
pounds.
- The employee is regularly required
to stand for long periods of time; walk; use hands to finger, handle, or
feel; balance; bend and reach with hands and arms; use feet to operate
foot pedal operation; and talk or hear.
Work Environment:
The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
- While performing the duties of this
job, the employee is required to use computer, fax and copy machines,
laundry equipment and machines on a regular basis.
- Some exposure to chemicals.
- Environment – i.e., may be exposed to
warm temperatures created by laundry equipment, outdoor weather
conditions, risk of electrical shock, and vibration.
- The noise level in the work
environment is normal to mid-level.